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Why people aren’t reading your emails

We receive 100’s of emails daily from clients and colleagues around the world, and as we’re a global business these emails rarely stop. Luckily we practice Zero Inbox techniques that mean we’re able to handle this volume of email. However, when you’re dealing with such a large volume of email there are some emails that ...

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The most annoying email phrases

According to a recent poll by Adobe, the most annoying phrase that is commonly used in office emails is “Not sure if you saw my last email”. Wow, why do bosses and managers use such inflammatory language in emails when they would never say anything as aggressive face to face? Well here are some more ...

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Digital Spring Cleaning

Today is the first day of spring in the northern hemisphere, and many of you will be spending your weekends cleaning up the yard after the wind, rain and that little flutter of snow from the winter. You may even decide to organize your closets, rearrange your drawers, or power-wash the drive. But what about ...

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Top 5 email mistakes to avoid

Email is still for many the main method of communication within a business. And even with all the advances in technology employees are still making many of these common email mistakes. 1. Don’t use email for everything OK, so let’s start with looking at when email isn’t the right tool. There are now so many ...

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The unspoken rules of email etiquette

If you’re as old as The Guru you’d have been around when Ray Tomlinson sent the first email. You’d have also seen how email went from being used solely by academics to the global phenomenon it is today. As a business tool, email is extremely important, however no-one is actually taught how to write their ...

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Zero Inbox – Tip #4 – Email sprints

Many of the gang here have taken up either jogging or running to kick start the new year. Most are looking to get back in shape after the holiday season, but did you know that of the 19 million Americans that run 100 days or more per year most of them will never lose any ...

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Take the phishing quiz

Alphabet subsidiary Jigsaw release email phishing quiz to teach people how to spot malicious emails. Phishing is still one of the main ways that a cybercriminal gains access to your data. Back in 2017 Google Research produced a report in which they identified that 12.4 million individuals have potentially been the victim of phishing with over ...

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Zero Inbox – Tip #3 – Turn off your email notification

OK, we all do it and we all have our smartphones set to alert us when anything in our world changes, Facebook updates, Instagram posts, new emails, even alerts from Nest smoke detectors when someone is burning Sunday lunch. Turn them off, all of them, well maybe not that last one, but the majority of ...

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Build brand trust with email

We see so many organisations without a professional email format. So we ask “Would you send out company letters or invoices on unbranded paper?” Well, it’s the same with email, sending emailing without the correct company branding can damage your business. It struck me this week, while working with a new client, that so many organisations… ...

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Zero Inbox – Tip #2 – Less is more

Following on our last weeks Zero Inbox tip here is one of the most important tips you’ll read this year. Keep your emails short Our aim is to keep emails to 2 lines and never exceed more than 5. Sounds too difficult? Just think about the amount of time you’ve taken to write and proofread ...

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